Killer Shrimp Privacy Policy

Killer Shrimp Marina del Rey, LP

Killer Shrimp Marina del Rey, LP (“Killer Shrimp,” “we,” “us,” or “our”) operates the dining and entertainment offerings identified on this website as Killer Shrimp Restaurant, Killer Café, Killer Yacht Club, and the Overkill Room (collectively, our “Venues”).

This Privacy Policy explains how we collect, use, disclose and retain personal information when you visit our website, subscribe to our newsletter, contact us, make a reservation, purchase tickets, book a private event, or otherwise use the services described here. It also explains your choices and how to contact us about your information.

1 Information we collect

Depending on how you interact with us, we collect the following types of information:

Contact details and communications

Your name, email address, telephone number, mailing or billing address when provided, and information contained in inquiries, guest feedback, customer service messages and event correspondence. Social media interactions may provide your username, messages and publicly available profile information.

Reservations, purchases and events

We use OpenTable for reservations; see the OpenTable Privacy Policy and Section 8 below. Reservation information and related service records may include reservation dates, party size, dining preferences, private event or catering requests, ticket selections, guest names, transaction amounts, payment or refund status, ticket identifiers, and admission or check-in records. All ticket purchases are completed on Eventbrite. Our website’s ticket links direct you to Eventbrite, where you submit your purchase and payment information. Other payment platforms may process payments for services other than tickets.

Marketing preferences and website activity

Newsletter subscription and unsubscribe records, communication preferences, and information about interactions with our website or promotional messages. Technical information may include your IP address, device and browser type, referring website, geolocation data, pages viewed, timestamps, and cookie or similar identifiers.

2 Sources of information

From you and our service providers

We receive information directly from you; from someone making a reservation or event booking on your behalf; from OpenTable for reservations, from Eventbrite for ticket purchases, and from ordering or payment providers supporting other transactions; and automatically through website technologies.

Information about other guests

When you provide another guest’s details, please make sure you have permission to do so and share only the information needed for the booking. We may associate a reservation, ticket purchase and related correspondence to manage your request.

Social media platforms

Social platforms may provide information when you interact with our profiles or content. The amount available depends on your actions and platform settings. Depending on the information you choose to share and your privacy settings, we may collect contact information, identifiers, audio/visual data, personal characteristics or traits, commercial information, professional or employment information, education information, sensitive information, internet or electronic usage data, and inferences. Based on the way you have set your privacy settings on your social media accounts, most social media platforms, like Facebook, analyze data about how you interact with our Sites and combine it with information on other users to provide us information about you. In addition, we may receive information about you if other users interact with us on social media and information about you is visible to us, for example the fact that you are “friends” or other public-facing profile information.

Visits to our Venues and website

When you visit our locations, we collect identifiers and audio/visual data. When you access our Sites, we collect identifiers, geolocation data, and internet or electronic usage data using tools like browsers cookies. We may receive identifiers, financial information, personal characteristics or traits, commercial information, professional or employment information, education information and sensitive personal information from our service providers, vendors and other third-parties.

3 How we use information

Providing our services

We use personal information to respond to inquiries and provide customer service; arrange reservations, catering and private events; gift cards; process or support purchases and refunds; manage tickets, guest lists and admission; and send confirmations, event reminders and notices of changes or cancellations.

We also use information to coordinate services across our Venues, send the promotional communications described below, maintain subscription preferences, operate and improve our website, understand visitor activity and evaluate marketing performance.

Relevant records support accounting and business administration, fraud prevention, protection of guests and systems, compliance with legal obligations, resolution of disputes, and the establishment or defense of legal claims.

Analytics and marketing

We use identifiers, usage data, geolocation data, commercial information, and inferences to analyze preferences, trends, and statistics.

We use identifiers, financial information, geolocation information, and internet or electronic usage data to improve our marketing efforts, for prospecting of new customers, for customer relationship management, for customer engagement, to administer sweepstakes and promotions, to send you our newsletters, and to provide you with information about us, including personalized marketing communications.

Website operations and service improvement

We use internet or electronic usage data and geolocation data to improve our Sites and systems, provide and maintain functionality on our Sites and systems, and help us diagnose technical and service problems and administer our Sites and systems.

We use identifiers, financial information, commercial information, personal characteristics or traits, geolocation data, internet or electronic usage data, audio/visual data, inferences, and professional or employment information to help us develop new products and services and to improve and analyze our existing products and service offerings.

Security, fraud prevention and legal compliance

We use identifiers, financial information, commercial information, personal characteristics or traits, geolocation data, internet or electronic usage data, audio/visual data, inferences, education information, professional or employment information, and sensitive information to: (i) protect our Sites, premises, assets, systems, products, services and intellectual property; (ii) protect us, our affiliated companies, our employees, our carriers and others from fraud, theft, and other misconduct; (iii) conduct vendor due diligence; and (iv) detect and prevent fraud, theft, and misconduct including by verifying the identity of those we are conducting business with.

We use identifiers, financial information, commercial information, personal characteristics or traits, geolocation data, internet or electronic usage data, audio/visual data, inferences, education information, professional or employment information, and sensitive information to comply with our legal obligations, including reporting requirements, and defend ourselves in legal proceedings, and protect our company and our property, employees, and others through legal proceedings.

Other purposes

We may use identifiers, financial information, commercial information, personal characteristics or traits, geolocation data, internet or electronic usage data, audio/visual data, inferences, education information, professional or employment information, and sensitive information for other reasons we may describe to you.

4 Email newsletters and other communications

When you subscribe or otherwise agree to receive marketing emails, we use your email address to send promotions for Killer Shrimp Restaurant, Killer Café, Killer Yacht Club, and the Overkill Room. These may include restaurant news, food and beverage offers, concerts, entertainment schedules and private event opportunities.

You may unsubscribe at any time through the link in a marketing email or by contacting us. Unsubscribing does not stop service-related messages needed for your reservation, purchase or event. We may retain a limited record of your opt-out so we can honor it.

Marketing Emails. You can opt out of marketing or advertising emails and newsletters by using the "unsubscribe" link or mechanism noted in communications you receive from us. 

5 How we disclose information

Service providers and platforms

We disclose relevant personal information to providers that assist with our services and operations. Depending on the service, these may include hosting and technical support, email delivery, reservations through OpenTable, ordering, payment processing, ticketing through Eventbrite, event management, analytics and marketing providers. Their access should reflect the work they perform. Some platforms collect information directly and also process it under their own privacy policies.

We may share personal information with vendors and service providers who support the operation of our services, website, and our business and who need access to such information to carry out their work for us (including, for example, cloud hosting providers, analytics, payment processing, background and credit checks, attorneys, accountants, order fulfillment, email delivery, marketing, insurance, internet service providers, operating systems and platforms, recruiting vendors, credit verification, maintenance and customer support services). In some cases, the vendor or service provider may directly collect the information from you on our behalf.

Event staff and organizers

Authorized staff and event service providers may use booking and ticket information to verify purchases, prepare guest lists, manage admission and assist guests. When an independent organizer receives information for its own purposes, the applicable booking or registration notice should identify that organizer and its information practices.

Marketing, analytics and advertising partners

 We may share personal information with third party marketing, analytics or advertising partners, including social media platforms and networks, who provide analytics or marketing and advertising services to us.

Professional advisers, legal requirements and business transfers

We may disclose relevant information to accountants, legal advisers and insurers; to comply with applicable law, legal process or lawful government requests; to protect rights, property or safety; in connection with a proposed or completed merger, financing, reorganization or sale of business assets; or at your direction or with your permission.

We may share information with potential investors, purchasers, merger partners, and their advisors in the event we: (i) sell or transfer, or are considering selling or transferring, all or a portion of our business or assets; or (ii) are considering or engaging in any reorganization, conversion, merger, sale, joint venture, assignment, transfer or disposition of all or any portion of our ownership interest, business or operations; or (iii) are soliciting or accepting investments.

With your consent or at your direction

We may disclose personal information for other reasons we may describe to you, including if you consent to the disclosure or direct us to disclose your information. 

6 Cookies, analytics and advertising

Our website may use cookies and similar technologies to operate site features, remember preferences, measure website activity and assess marketing performance. Cookies are small files stored on your device; pixels, tags and related tools can record interactions with pages or messages. Third-party content or services may receive device and browsing information when they load.

When you access the website, we (and third-party companies we work with) may collect and store certain information by using technologies such as server logs, cookies, web beacons, clear gifs, tags, e-tags, flash cookies, log files, pixels, code, JavaScript packages, mobile advertising IDs (such as Facebook cookies or Google's Advertising ID), cross-device linking, and similar technologies.  The information collected includes information about your activities on our Sites, IP address, browser or operating system type and version, device IDs, and demographic or inferred-interest information, as well as information or communications you have submitted to us through the Sites. 

We use this information to understand general usage and volume statistics, how users navigate to and around our Sites, what content is viewed or accessed, and which products and services have been obtained.  We also use these technologies to keep track of your preferences and profile information.  We also use these technologies to allow third parties to provide analytics and advertising services and serve advertisements on our behalf across the Internet and in mobile applications. For example, our advertising partners may use the fact that you visited our Site to target advertising to you on other websites and mobile apps on your current device or on other devices you use.  They may match your browsers or devices if you log into the same online service on multiple devices.  These third parties' partners may use this information for our and their own advertising, analytics, attribution, and reporting purposes.  To learn more about interest-based advertising, tracking technologies, and how to opt out, please visit http://www.aboutads.info/choices.

We use Microsoft Clarity, a website analytics service provided by Microsoft, to understand how visitors use our website and to improve it. Clarity collects information about your interactions with our website, such as pages viewed, clicks, taps, scrolling and mouse movements, along with device, browser, IP address and approximate location information. Clarity may create session recordings and heatmaps that show how you navigate our pages. Microsoft processes this information under the Microsoft Privacy Statement.

Managing cookies

You can manage or delete cookies using browser settings. Blocking cookies may affect website features. Browser controls may not cover all tracking methods, server-side disclosures or information previously collected.

For advertising choices offered by participating companies, visit Digital Advertising Alliance choices. These choices may apply only to particular browsers, devices and participating providers; they do not stop all advertising or unsubscribe you from our email list.

Do Not Track and Global Privacy Control

Some browsers have a “do not track” feature. It lets you tell websites you visit that you do not want them to track your online activity. These features are not yet uniform across browsers. Our Sites are thus not currently set up to respond to these signals. For more information on Do Not Track signals, please visit https://allaboutdnt.com/.

Some browsers send privacy preference signals. Legacy “Do Not Track” and Global Privacy Control are different mechanisms. More information is available at All About Do Not Track and Global Privacy Control. These informational links do not themselves change our website settings.

7 Chatbots and virtual assistants

We use chatbots to help provide customer service and support, including through the use of a virtual assistant.  A chatbot is a software application that mimics human conversations in text or voice interactions on our website or through our customer service hotline.  It enables the communication between a human and a machine, which can take the form of messages or voice commands.  The chatbot is designed to work without the assistance of a human operator.  It responds to questions posed to it in natural language as if it were a real person using a combination of pre-programmed scripts and machine learning algorithms.  When asked a question, the chatbot will answer using the knowledge database that is currently available to it. If the conversation introduces a concept it isn’t programmed to understand; it will pass it to a human operator.  If you use our chatbot service, we will collect any personal information you provide to use.  We will also create and store a transcript of your chat interaction with us which will be shared with and stored by our third-party service provider.  We use these transcripts and the information you provide for quality control, customer service, fraud prevention and security.

8 Third-party platforms and links

Third-party platforms may process information under their own privacy policies when you use their services, follow links, or interact with embedded features. This policy describes our handling of information, including information we receive from those platforms; it does not govern their independent practices. Review their notices for their collection, use and available choices.

OpenTable reservations

We use OpenTable to accept and manage reservations. When you reserve through OpenTable, it processes your information under the OpenTable Privacy Policy, including its disclosures about cookies and privacy choices.

We receive reservation information to arrange your visit and provide guest service. Depending on what you submit and the features enabled, this may include your name, contact details, reservation date and time, party size, and special requests. We use information we receive as described in this policy.

We use OpenTable to manage booking records and related communications. OpenTable’s independent processing is governed by its own notice; this policy continues to apply to our handling of reservation information. Using OpenTable does not eliminate our responsibilities for information we access or maintain.

For choices concerning your OpenTable account, its communications or its independently held records, consult its Privacy Policy and privacy choices. Contact us for questions about our use of reservation information. Changing preferences with one business may not change preferences with the other.

Eventbrite ticketing

All tickets for our events are purchased through Eventbrite. Ticket links on our website take you directly to Eventbrite to complete your purchase; ticket checkout is not embedded on our website. You provide your ticket purchase and payment information through Eventbrite. Its Privacy Policy and Cookie Statement explain its information practices. We receive information needed to manage the event, verify tickets and provide event-related assistance.

Facebook and Instagram

If you interact with us on Facebook or Instagram, Meta processes information under its Privacy Policy. Your platform settings affect information you make available. This link does not mean that a Meta tracking pixel is installed on our website.

Google Analytics and advertising tools

Information about Google’s handling of information from participating websites is available at How Google uses information from sites and apps, the Google Privacy Policy, and How Google uses cookies.

Google offers My Ad Center for managing personalized advertising and a Google Analytics opt-out browser add-on for supported browsers. These tools have different scopes. They do not disable all website measurement, remove every advertisement, or unsubscribe you from our marketing emails. Additional advertising resources appear below.

We use analytics services provided by Google Analytics. If you would like more information on how Google uses data when you visit or use our Sites, please visit www.google.com/policies/privacy/partners. If you would like to opt-out, Google provides a an opt-out tool which is available at https://tools.google.com/dlpage/gaoptout.

Provider information: Google Privacy Policy and Google Terms of Service.

Adobe Fonts

We use Adobe Fonts (formerly Typekit) to display fonts on our website. When you visit our site, your browser loads the required fonts directly from an Adobe server. During this process, Adobe may collect technical information about your browser, device, network, and your IP address. This data is processed for the purposes of rendering our website correctly, maintaining system performance, and for billing and compliance. For more information, please review the Adobe Fonts Privacy Policy.

Provider information: Adobe Fonts Privacy Policy.

Links to other websites

Our Sites may include links to other websites or applications whose privacy practices may differ from ours. If you submit personal information to any of those websites or applications, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit or application that you use.

9 Your advertising choices

You can review advertising preferences and privacy information through the following provider resources. Available settings may depend on your account, location, browser and device; some pages require you to sign in.

These resources control certain uses of information by the relevant providers. They do not guarantee that all tracking stops or that you will stop seeing advertisements. They do not replace any controls on our own website, and they do not change your newsletter subscription. Your choices may need to be made separately for different accounts, browsers or devices.

10 Retention of information

We retain personal information for as long as reasonably necessary for the purposes described in this policy. Retention depends on the information, the service provided, applicable legal obligations and legitimate business needs.

Booking and inquiry records support fulfillment and follow-up; transaction records support accounting, tax and dispute obligations; marketing records support subscriptions and opt-out preferences; and website logs and analytics support security, troubleshooting and measurement. An active dispute or legal obligation may require relevant information to be kept longer.

When information is no longer needed, we delete it or remove identifying details, subject to applicable legal requirements and backup processes.

Marketing records and retention criteria

We will retain and use your information for as long as we need it to provide you services or products, or as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

Where we process personal information for marketing purposes, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing so that we can respect your request in future. We use the following criteria to determine retention periods:

11 Information security

We use reasonable administrative, technical and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send passwords, full payment card details or unnecessary sensitive information through general inquiry forms or ordinary email.

We follow generally accepted industry standards to protect the personal information submitted to us and have implemented reasonable technical, organization, administrative and physical measures to protect personal information. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security and encourage you to use websites and share information with caution.

If we become aware of a breach that affects the security of your personal information, we may provide you with notice as required by applicable law. To the extent permitted by applicable law, we may provide any such notice that we must provide to you under applicable law at your account’s email address. By using the Services, you agree to accept notice electronically.

12 Your choices and privacy inquiries

You may contact us to ask about information you have provided, request that it be reviewed or corrected, or ask that it be deleted. We consider requests in accordance with applicable law and our recordkeeping obligations. We may need enough information to identify the relevant records and confirm that you are authorized to request them.

We may retain information needed to complete a transaction, satisfy legal obligations, investigate fraud, resolve disputes or maintain necessary business records. If your request concerns a third-party platform’s independent records, you may also need to contact that provider directly.

To stop promotional email, use its unsubscribe link or contact us. For an accessible version of this policy or assistance with a privacy inquiry, use the contact information below.

California privacy rights

California residents may contact us with “California Privacy Inquiry” in the subject line to ask about disclosures of their information to third parties for those parties’ own direct marketing purposes. We respond as required by applicable law.

Shine The Light. If you are a California resident, this section applies to you.  The California Shine the Light law (Cal. Civ. Code § 1798.83) permits residents of California to request certain details about how their information is shared with third parties for the third parties’ direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at info@killershrimp.com and include “CA Shine the Light” in the subject line of your email.

13 Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has submitted information through our website, contact us so we can investigate and take appropriate action.

We do not knowingly collect or store any personal information from anyone under the age of 16. If we become aware that we have collected or stored personal information from an individual under age 16, we will remove his or her personal information from our files. If you are a parent or guardian and believe we may have inadvertently collected personal information from your child, please notify us immediately by sending an email to info@killershrimp.com

14 International visitors

Our business is based in the United States, and information we receive is processed in the United States. Service providers may process information in other countries where they operate. Privacy laws may differ from those where you live. Nothing in this policy waives rights provided by applicable law.

15 Changes to this policy

We may revise this policy to reflect changes to our practices or legal requirements. We post the updated policy on this page with a revised date. If a material change requires additional notice or consent under applicable law, we provide that notice or obtain that consent.

From time to time we may change our privacy policy. We will notify you of any material changes to our privacy policy as required by law. We will also post an updated copy on the website where this appears. Please check our website periodically for updates.  The “Last Updated” legend above indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on any of our Site.

16 Contact us

For questions about this policy, privacy inquiries or help with your information, contact:
Killer Shrimp Marina del Rey, LP
For Killer Shrimp Restaurant, Killer Café, Killer Yacht Club, and the Overkill Room
4211 Admiralty Way, Marina del Rey, CA 90292
Email: info@killershrimp.com
Telephone: 310-578-2293